Frequently Asked Questions
How do I place an order?
First, you need to give us a call and setup an account with us. We will need the following information from you: your name, company name, phone number, email (if available), billing and shipping address, and your tax ID number. (If you do not have a tax ID number but would still like to purchase something you see on our website, we are more than happy to refer you to someone near you who sells our quilts and/or throws or even some who sell them online themselves.) Once your account is setup, we prefer to take your order one of three ways: email, fax, or shoot us a text. This always gives us something to refer back to so we can double check our order that we type up. However, if you prefer, you can always call us with your order.
What are the prices?
We don't list the pricing on our website because we do not feel it's fair to any of our customers. Once we sell our product to you, you are free to sell it at whatever price you want. If you are interested in pricing, please feel free to give us a call and we are more than happy to answer any questions.
Do you sell to individuals?
No, we only sell to customers who can give us a tax ID number. If someone calls looking for a product that we know we have in stock, we always refer them to a customer either in their area or that sells our product online. We value the business relationships that we have built.
Do you do dropshipping?
Of course! We love our dropship customers! There is a $5 fee per dropship.
Which shipping companies do you use and what is the pricing comparison?
American Hometex uses a few different shipping companies. The ground shipping company we use is UPS and we have a relationship with multiple LTL carriers. We can ship UPS up to 800 lbs. UPS gives us great rates for shipments over 150 lbs. Once your shipment is 800+ lbs, we ship it through an LTL freight company. We use multiple LTL carriers: YRC, XPO, Estes, and more. We always do a rate comparison to get you the lowest rates possible with the best transit times. If you prefer to use your own LTL carrier, that can also be arranged as well.
I've only received part of my order. When will I receive the rest?
If your order was shipped via UPS, on occasion, they have separated boxes. Sometimes, you will get two boxes one day and the last box the next day. We are not sure as to why this happens, but once it leaves our building, it is out of our hands. If you have a concern though, do not hesitate to give us a call and we can track your order for you at anytime.
I need to make a change to my order. Is that going to be a problem?
Subject to incur: Once the warehouse has pulled and packed an order for shipment, if you choose to make any changes to the order you will be charged a 5% labor fee. Our warehouse works hard pulling each order and it is often difficult for them to adjust things once things are packed up. If you have a budget, please let us know before we hand the order to the warehouse. We are always more than happy to send you the order for your approval before having it pulled.
We only accept returns if a customer has mistakenly received the wrong product or if the product is damaged upon receiving and we are notified within 10 days. We will require at least one picture for every return. There are specific washing instructions and due to the fact that we can never be 100% certain as to whether or not those washing instructions were followed, we do not accept returns after washing a product.